๐ Shipping & Returns Policy
We know how important it is to get your lightstick in time โ whether itโs for a concert, a birthday gift, or just because you need that glow. Thatโs why weโve made our shipping and returns process as simple and safe as possible. ๐
๐ Shipping Information
๐ฆ Where do we ship? We ship worldwide โ yes, really! Whether you're in the US, Europe, Asia, or beyond, your bias lightstick can reach you.
๐ Processing Time:
- Orders are usually processed within 2โ4 business days.
- During comebacks or special events, processing may take a bit longer โ we appreciate your patience, fam ๐
๐ Estimated Delivery Time:
- USA & Canada โถ๏ธ 7โ14 business days
- Europe โถ๏ธ 8โ16 business days
- Asia โถ๏ธ 5โ10 business days
- Rest of World โถ๏ธ 10โ20 business days
โ๏ธ Tracking Info: All shipments come with tracking numbers. Youโll receive yours via email as soon as your order is shipped. (Heads up: sometimes tracking updates may take 24โ48 hrs to show movement.)
๐ Return & Refund Policy
๐ Received a damaged item? If your lightstick arrives damaged, donโt worry โ weโve got you. Just send us:
- A photo of the item and packaging within 7 days of delivery
- Your order number
Weโll offer a replacement or a refund depending on the situation.
๐ Change of mind?
We accept returns for unused products in original packaging within 14 days of delivery. Return shipping will be at your expense unless the issue is on our side.
โ Whatโs not returnable?
- Lightsticks that have been used or unboxed
- Items returned without contacting us first
- Packages returned due to incorrect address input
๐ Need Help?
Got a shipping issue or need help with a return? Email us at: [email protected] or reach out via our Contact Page โ weโre here to make it right.
Thanks for shopping with us and trusting us with your fandom experience. Weโll always do our best to glow up your shelf and your day ๐ซ