🚚 Shipping & Returns Policy
We know how important it is to get your lightstick in time — whether it’s for a concert, a birthday gift, or just because you need that glow. That’s why we’ve made our shipping and returns process as simple and safe as possible. 💜
🌍 Shipping Information
📦 Where do we ship? We ship worldwide — yes, really! Whether you're in the US, Europe, Asia, or beyond, your bias lightstick can reach you.
📅 Processing Time:
- Orders are usually processed within 2–4 business days.
- During comebacks or special events, processing may take a bit longer — we appreciate your patience, fam 🙏
🚚 Estimated Delivery Time:
- USA & Canada ▶️ 7–14 business days
- Europe ▶️ 8–16 business days
- Asia ▶️ 5–10 business days
- Rest of World ▶️ 10–20 business days
✈️ Tracking Info: All shipments come with tracking numbers. You’ll receive yours via email as soon as your order is shipped. (Heads up: sometimes tracking updates may take 24–48 hrs to show movement.)
🔁 Return & Refund Policy
💔 Received a damaged item? If your lightstick arrives damaged, don’t worry — we’ve got you. Just send us:
- A photo of the item and packaging within 7 days of delivery
- Your order number
We’ll offer a replacement or a refund depending on the situation.
🔄 Change of mind?
We accept returns for unused products in original packaging within 14 days of delivery. Return shipping will be at your expense unless the issue is on our side.
⛔ What’s not returnable?
- Lightsticks that have been used or unboxed
- Items returned without contacting us first
- Packages returned due to incorrect address input
💌 Need Help?
Got a shipping issue or need help with a return? Email us at: [email protected] or reach out via our Contact Page — we’re here to make it right.
Thanks for shopping with us and trusting us with your fandom experience. We’ll always do our best to glow up your shelf and your day 💫